Company Name : ASAP Info Systems Pvt Ltd
Skills Required : Customer Support ,Customer Service
Experience Required : 0 - 2 Year(s)
Job Location : Bangalore
Walkin Date : 06 October 2015
Walkin Time : 09:00 a.m
Job Description :
*Providing excellent customer service support to customers during every single interaction
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for HP product (Laptops, Desktops, Printer etc)
*Assisting end users to avoid or reduce problem occurrences
*Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)
*Engaging support as needed to ensure SLA demands are met .
*Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
*Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
*Providing direction and guidance to process improvements.
*Articulating recommendations and explain resolutions to clients
*Partnering actively with the Sales Pursuit team.
Contract/ FTE
Only for Male Candidates.
*Contract to Hire, Conversion to HP Badged post 6-8 months( basis on performance, attendance, skill set & requirement)
Education Qualification
Experience Required
*Graduates in any discipline.
*Preferably BE,B Tech, BCA equivalent
*Technical Knowledge on Networking, Hardware preferred
Walkin Venue :
GRTP ( GR Tech Park)
(Whitefield Main Road, near ITPL ( 500 m from ITPL), Ground Floor, Reception area (Akash Block)
Bangalore : 560066,Karnataka, India
Skills Required : Customer Support ,Customer Service
Experience Required : 0 - 2 Year(s)
Job Location : Bangalore
Walkin Date : 06 October 2015
Walkin Time : 09:00 a.m
Job Description :
*Providing excellent customer service support to customers during every single interaction
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for HP product (Laptops, Desktops, Printer etc)
*Assisting end users to avoid or reduce problem occurrences
*Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)
*Engaging support as needed to ensure SLA demands are met .
*Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
*Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
*Providing direction and guidance to process improvements.
*Articulating recommendations and explain resolutions to clients
*Partnering actively with the Sales Pursuit team.
Contract/ FTE
Only for Male Candidates.
*Contract to Hire, Conversion to HP Badged post 6-8 months( basis on performance, attendance, skill set & requirement)
Education Qualification
Experience Required
*Graduates in any discipline.
*Preferably BE,B Tech, BCA equivalent
*Technical Knowledge on Networking, Hardware preferred
Walkin Venue :
GRTP ( GR Tech Park)
(Whitefield Main Road, near ITPL ( 500 m from ITPL), Ground Floor, Reception area (Akash Block)
Bangalore : 560066,Karnataka, India